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Exchange Policy

Exchange Policy

Need Help?

📩 Email: support@nostrumfashion.com
📞 Phone: +91 87794 98360
Support Hours: Monday – Saturday | 10:30 AM – 6:00 PM

Exchange Policy

At Nostrum, customer satisfaction is our priority. We offer a 7-day Exchange Only Policy from the date of delivery. We do not offer returns or refunds.

You can easily initiate an exchange request through the My Account section by logging in with your registered mobile number or email address. Select Exchange Request, choose your preferred size (subject to availability), and submit your request.

Please ensure that the product is packed in its original packaging with all original tags attached before handing it over to the courier partner.

Exchange Eligibility

  • Exchange requests must be raised within 7 days from the date of delivery.

  • The first exchange includes free reverse pickup. If a second exchange is approved, a ₹100 reverse pickup fee will be applicable.

  • Exchanges are subject to size and stock availability.

  • Products that have already been exchanged are not eligible for further exchange, unless otherwise approved by Nostrum.

  • Please refer to the Size Chart before placing your order.

Sale Order Policy

  • Products purchased during Sale, Clearance, or Special Promotional Offers are not eligible for exchange, unless specifically mentioned.

  • If an exchange is permitted during a promotional campaign, it will be subject to stock availability.

  • If you choose a product of higher value, the price difference must be paid before dispatch.

Exchange Pickup Process

  • Our courier partner will attempt pickup twice.

  • If pickup cannot be completed after two attempts, you will need to self-ship the product to our warehouse.

  • Reverse pickup is subject to service availability in your area.

  • If pickup is not scheduled within 2 working days after raising the request, please contact our support team.

Product Condition

To be eligible for an exchange, the product must:

  • Be unused, unwashed, and undamaged.

  • Have all original tags attached.

  • Be free from stains, perfume, deodorant marks, damage, or alterations.

If the product does not pass our quality inspection, the exchange request will be rejected and the product will be shipped back to you.

Self-Shipping (For Non-Serviceable Pincodes)

If reverse pickup is unavailable for your pin code, you may self-ship the product to our warehouse.

Please ensure that:

  • The product is securely packed.

  • Your Order ID and Registered Mobile Number are clearly mentioned on the package.

  • You use a reliable and trackable courier service. We recommend India Post Speed Post.

Nostrum is not responsible for products lost or damaged during self-shipping.

Exclusions

The following items are not eligible for exchange:

  • Accessories

  • Products purchased during Sale or Clearance (unless specifically mentioned)

  • Products without original tags or packaging

  • Used, washed, damaged, or altered products

Important Notes

  • Nostrum follows an Exchange Only Policy. Returns and refunds are not available.

  • Exchange requests are processed only after successful quality inspection.

  • All exchanges are subject to product availability.

  • Nostrum reserves the right to reject any exchange request that does not meet the above conditions.

Need Help?

📩 Email: support@nostrumfashion.com
📞 Phone: +91 87794 98360
Support Hours: Monday – Saturday | 10:30 AM – 6:00 PM