Refund policy

Exchange Policy

You can easily initiate a exchange request through, "My Account" section, and log in with your registered contact details. Then, click on "Exchange Request" to proceed. Ensure that the product is packed in its original packaging with tags intact, and hand it over to the courier when they arrive. Once the item is exchanged to our warehouse, we will verify it and either issue a refund or process the exchange as per your request

 EXCHANGE ELIGIBILITY 

We provide a 7-day hassle-free exchange policy from the date of delivery.

Exchange is applicable only once per item and subject to size availability.

No exchange is allowed on an already exchanged item, please check size chart before requesting an exchange.

Certain promotional and discount codes may restrict exchange. Please check the term & condition before purchase. 

SALE ORDER POLICY

No exchange are allowed on any items purchased during the sale period. Only one exchange per item is allowed, with the option to exchange for the same item or another product of higher value (price difference to be paid by the customer). Exchanges during the sale are subject to size availability.

PICKUP & EXCHANGE PROCESS

We will attempt to pick up the shipment twice. If the courier company is unable to complete the pickup, you will need to exchange the shipment yourself to our address.
Reverse pickup services are subject to availability based on your area’s pin code.

If the pickup is not completed within 2 days of the request, please contact our support team to reschedule.

CONDITION OF EXCHANGED ITEMS

Items must be exchanged in their original condition, unused, with tags intact.

If the exchanged product is in poor condition or shows signs of use, the exchange request will be rejected, and no refund will be issued

EXCLUSIONS

Non-Exchangeable Items to maintain hygiene standards, we do not accept exchanges on:

• Accessories
• Sale Items

SELF SHIPPING (FOR NON-SERVICEABLE PINCODES)

If your pin code is not eligible for reverse pickup, you must self-ship the product to: Address

• Securely pack the product to avoid damage in transit.
• Mention Order ID and Registered Mobile Number on the package.
• Nostrum is not liable for lost self-shipped . Customers are advised to use trackable courier services for their own security.

• Once received, we will process your refund within 2 business days:

We recommend using ‘Speed Post’ as it is a Government of India service with the widest coverage.

Important:

• Incorrect bank details will delay the refund; if no correct details are provided within 7 days, the refund will be sent to your nostrum Wallet.
• If the exchanged product fails quality checks, it will be sent back to you, and shipping will be charged.

Need Help?
📩 Email: nostrumecom@gmail.com

 📞 Phone: +918779498360

  (10:30 AM – 6:00 PM, Monday–Saturday)